At Blacklane, we are looking for a Senior Operations Manager to join our team on a full-time, permanent contract , with Milan as the primary location. In this role, you will scale operations across your designated European markets and help establish Blacklane as a preferred partner for our supply partners, including professional chauffeurs. You will report to the Head of Operations for our Europe Cluster. Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level.
Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets. Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions. Represent chauffeur insights and operational realities internally,



ensuring their perspective informs strategy and product improvements. Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making. Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. Build and maintain long-term strategic relationships with supply and corporate partners. Work as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. Build strong analytical and relationship management capabilities within your team. Enable clear data storytelling and performance ownership across markets.
5+ years of experience in strategy, operations, or a similar role in a dynamic environment. A strong understanding of partnership management and relationship-driven business models. A highly analytical approach and the ability to inte

📌 Senior operations manager (Milano)
🏢 Blacklane
📍 Milano