Overview As Operations Manager, you will own automation and AI-driven improvements across Deel's global payroll processes. You'll build, test, and iterate AI-powered workflows (Akai) while leading end-to-end projects across multiple workstreams. You'll partner with engineering, product, and ops teams to fix gaps, surface leadership-ready insights, and drive efficiency at scale. This hands-on role rewards proactive problem solving and cross-functional collaboration to advance our global operations. A strong hook is the opportunity to shape AI-enabled payroll at a world-spanning platform.
Retribuzione / Benefits
Optional flexible office membership
Country-based perks and benefits
Competitive pay aligned with local markets
Support automation initiatives to reduce manual tasks and improve accuracy and speed
Partner with cross-functional teams to streamline tools and processes for internal teams and customers
Ensure adherence to operational controls, compliance requirements, and risk management




Drive customer-focused process improvements to shorten turnaround times and improve resolution
Expand self-service options to reduce manual support
Implement feedback loops to inform continuous improvement
Coordinate operational readiness for new product or market launches with stakeholders
Assist go-to-market efforts by removing bottlenecks for smooth adoption
Track and report operational outcomes with insights for leadership
Execute operational projects and strategic initiatives with senior leaders
5+ years of experience in operations in a fast-paced environment
~ Comfort with building and troubleshooting AI workflows, not just using AI
~ Experience managing and mentoring small to mid-sized teams
~ KPI-driven with track record of improving metrics
~ Exposure to process automation and operational tooling
~ Strong analytical skills and ability to turn data into actionable insights (SQL familiarity a plus)
~ AI tools and workflow troubleshooting (e.g., SQL familiarity
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📌 Operations Manager | Payroll Solutions (Milano)
🏢 Deel
📍 Milano