pAs a Hardware and Application Immuno System Technical Support Specialist, you provide expert support for diagnostic hardware across Europe, handling complex troubleshooting and on-site or remote assistance. You become a subject-matter expert in immunoassays and instrumentation, driving timely service and high customer satisfaction. You will monitor support metrics, identify improvements, and collaborate with cross-functional teams to optimize service efficiency and parts usage. This role supports Beckman Coulter's mission to improve patient lives through diagnostics and offers a pathway for meaningful career growth. /pullienhanced pension plan contributions /liliTicket Restaurant /lilisupplementary health insurance /lilibonus / incentive pay (10% of base salary) /liliremote based role /lilicompetitive salary with comprehensive benefits /liliProvide expert-level technical support for diagnostic hardware systems (instruments, devices, peripherals)



/liliRespond to customer inquiries with on-site or remote support when needed /liliMaintain deep product knowledge of the diagnostic hardware line and common issues /liliMonitor and analyze support metrics to identify trends and improvement opportunities /liliPro-active actions to improve service efficiency and cost of parts across Europe /liliAssociate’s or Bachelor’s degree in a related field /liliMinimum 3 years of technical support experience with hardware systems in diagnostics/medical devices /liliStrong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware /liliExcellent problem-solving skills to diagnose and resolve complex hardware issues /liliStrong verbal and written communication skills in English and Italian /liliWillingness to travel up to ~70% within Europe /liliRemote-based role environment /liliCustomer-focused mindset /liliProactive problem-solving /liliHardware systems expertise in diagnostic instruments and peripherals /liliExperience with installation, maintenance, troubleshooting, and repair of diagnostic equipment /liliImmunoassay system knowledge is a plus /li /ul #J-18808-Ljbffr

📌 Technical Support Europe - Immunoassay (Italia)
🏢 Danaher
📍 Italia