Job Title:
Forward Deployed Engineer (FDE)
Salary:
ideally up to €90k (flex for strong candidates)
up to
35% premio
(~20% standard, rest based on performance)
very generous early-stage equity
Location:
Milan (ideally 1-2 office days/week but flexible)
Company
: autonomous AI agents for enterprise clients
About the company
This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world.
The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America.
Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers.
About the role
You'll be the technical bridge between the company and enterprise customers in your market — understanding their workflows,



configuring and extending the AI systems to fit, and staying accountable for real production outcomes, not just a go-live.
This is a heavily hands-on role: most of your time is spent building and deploying (~70%), with the client-facing side being ~30%.
You'll turn what you learn in the field into reusable modules and playbooks that speed up every deployment after yours.
Must have requirements:
Professional fluency in
English
and
Italian
Direct customer-facing experience (FDE, field engineering, consulting or solutions roles)
Strong foundation in Python, FastAPI
Experience with LLMs & Agentic AI in production
Comfortable moving between high-level problem definition and hands?on debugging
Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, comfortable operating with ambiguity
Experience with AI Voice Agents / Conversational AI
Additional fluency in Spanish, German, French or Portuguese
FDE/Solution engineering experience specifically on agentic AI / LLM-based products, not just traditional SaaS
#J-*****-Ljbffr

📌 Forward Deployed Engineer (Fde) (Milano)
🏢 Wave Group
📍 Milano