pGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.
As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency.
We strive to Make the Place - creating a future where people and place enrich one another.
/ph3Key Responsibilities: /h3ulliSupervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.
/liliParticipate in the training, coaching, and development of the Night Team.
/liliEnsure seamless late arrivals and early departures while maintaining exceptional guest service standards.
/liliHandle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.
/liliCoordinate closely with Concierge, Housekeeping, Food Beverage, Spa, and Valet teams to ensure a seamless guest experience.
/liliMonitor reservations, financial reports, and night audit procedures to ensure operational accuracy.
/liliOversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
/liliMaintain accurate guest records and ensure confidential information is updated within the Property Management System.
/liliTrack key performance indicators and recommend continuous improvement initiatives for overnight operations.
/liliEnsure the implementation and monitoring of quality standards and luxury service procedures.
/liliEnsure compliance with internal procedures, policies, and safety regulations.




/liliWork closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.
/liliMaintain Front Office and back-office areas in a clean, organized, and secure condition.
/liliSupport the hotel's sustainability initiatives and promote environmental best practices among team members.
/liliAssists in the recruitment and selection of all Guest Services associates.
Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
/liliOversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
/liliMaximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
/liliAssists to conduct annual performance development discussions with associates and to support them in their professional development goals.
/liliAssists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
/liliAssists to feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
/liliFlexible night shifts, including weekends, public holidays, and peak operating periods.
/liliAvailability to handle emergency situations and VIP guest requests as required.




/liliExtended periods of standing and frequent movement throughout guest-facing areas.
/liliAbility to manage multiple tasks and priorities simultaneously in a dynamic environment.Contribute to ensuring that brand integrity and clarity are always maintained /liliIs a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.
/liliModel the company's culture, vision, mission and core values at all times.
/liliComplies to the company policies.
/liliWorks with pre-set budgetary limits and focuses on upselling goals, always working closely with Revenue and Sales leaders.
/liliTakes on other tasks in addition to the ones stated, in a reasonable framework.
/li /ulh3Qualifications: /h3ulliStrong leadership skills with the ability to motivate and guide a team.
/liliOutstanding guest service and hospitality mindset.
/liliExcellent organizational skills and attention to detail.
/liliProactive, responsive, and calm under pressure.
/liliHigh level of discretion and confidentiality.
/liliAbility to anticipate guest needs and exceed expectations.
/liliStrong teamwork and interpersonal communication skills.
/liliProfessional appearance and polished demeanor.
/lili3 to 5 years supervisory experience in Rooms operations.
/liliBackground in 5-star luxury hotels preferably in international chains.
/liliCross-cultural work experience preferred.
/liliFluent spoken and written in English and Italian /liliBachelor's degree in Hotel Management or Business preferred.
/liliWe offer a competitive salary ranging from €29,000 to €33,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role.
/li /ul #J-*****-Ljbffr

📌 [Rwrom] - Night Manager (Lazio)
🏢 Rosewood Hotel Group
📍 Lazio