ulli5years+ managerial hotel experience in customer service in a hotel, or hospitality industry related field required. /liliPreferably with bShipboard experience /band/or experience in a 4/5* hotel handling front desk operations /liliRequired to speak English clearly and distinctly. /li /ulh3Duties and Responsibilities: /h3ulliKnowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. /liliFlexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.



Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. /liliAbility to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. /liliResponds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. /liliMaintains current knowledge of all ship’s regular events and special functions by reviewing all available data to provide guests with accurate and up-to-date information to answer questions and handle any special requests. /li /ul #J-18808-Ljbffr

📌 Front Desk Manager - ITA (Milano)
🏢 Royal Caribbean Group
📍 Milano