Hosco Your main tasks : ? Be Casa Monti's ambassador to customers and partners, and have a thorough knowledge of our establishment's environment ? You will supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance. ? In the absence of the reservations department, you will manage reservation requests ? Check and follow up on all reservations ? Build loyalty among existing customers and ensure the satisfaction of new customers ? Monitor, handle and resolve customer disputes in close collaboration with your line managers ? Manage Front Office schedules ? Provide training for Front Office teams ? Give tours of the establishment to professionals and customers ? Supervise the team of receptionists,



valets and baggage handlers and provide feedback on their performance ? Ensuring that Front Office procedures are complied with, updated and optimized ? Control and monitor accounts receivable ? Develop the hotel's turnover through upsell actions ? Ensure proper management of the cash register, daily closings and commission invoices ? Manage, motivate and organize the work of the teams in order to optimize customer satisfaction ? Participate in and lead Head of Department meetings ? You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department. Settore: Hospitality/Turismo/Viaggi Ruolo: Customer Service Sede: Rome Settore: Hospitality/Turismo/Viaggi Ruolo: Customer Service***---***

📌 Front Office Manager - Casa Monti... (Roma)
🏢 Hosco
📍 Roma