pCHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.br/What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. /p h3Job Description /h3 h3PLEASE READ BEFORE APPLYING /h3 ul liValid Driver license required, /li liThis role is located in Milan, /li liFluent English and Italian level is required for this role, /li liSolid experience in FMCG Retail relationship Management is required, /li /ul pbKey Responsibilities May Include: /b /p ul liBuild and maintain senior-level relationships within retail organizations to position CHEP as a trusted partner, ensuring recognition of its full value proposition. /li liIdentify and capitalize on opportunities to enhance customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and innovation. /li liDevelop and execute comprehensive account strategies, including joint business plans, to address the unique needs and growth opportunities of each retail partner. /li liMonitor key performance indicators such as customer satisfaction, profitability, asset productivity,



and service levels, ensuring timely and accurate reporting of account performance. /li liCollaborate with internal teams (operations, logistics, finance, and customer service) to ensure the seamless execution of strategic initiatives and effective resolution of customer issues. /li liLead cross-functional teams and provide guidance to field-based representatives, ensuring alignment with account goals and company objectives. /li liAct as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and maintain high levels of customer satisfaction. /li liDrive continuous improvement by identifying opportunities for process enhancements and innovations that contribute to improved customer experiences and operational outcomes. /li /ul h3**WHATWEARELOOKINGFOR** /h3 ul li2 -5 years experience in Customer Service, Supply Chain / Logistics management /li liWorked with financial measures and KPIs. /li liExcellent communication and interpersonal skills /li liAbility to influence retailer customer to control CHEP equipment based on CHEP value proposition /li liEffective time management with ability to deliver results from field with limited supervision /li liAnalytical, with the ability solve problems using data.



/li liExcellent negotiation skills with demonstrable examples of success /li liTeam player with the ability to work on own initiative. /li liStructured and disciplined individual who is comfortable with detail and can work well under pressure /li liComputer skills with emphasis on Microsoft Excel, PowerPoint, Salesforce /li /ul h3**WHATWEOFFER** /h3 pAttractivesalaryplusannualbonusbasedonPerformance, /p pCompanycar /p pLunchVoucher /p pFlexibleWorkingofhybridmodel, /p pOpportunitytotakepartintheBramblesshareprogramme /p pMonthlyWebinarsaroundTechnology,SupplyChain,Mentalhealth,etc. /p pGetareferralbonussharingthebestTalentaroundyou, /p pApersonalgrowthplanwithafocusontrainingandcoaching,aplaceforyouwithinaninternationalorganizationwherethereisafamilybusinessatmosphere /p h3Remote Type /h3 pHybrid Remote /p h3Skills to succeed in the role /h3 pAccount Management, Adaptability, Asset Management, Business Strategies, Communication, Customer Retentions, Customer Satisfaction, Empathy, Experimentation, Negotiation, Partnership Development, Relationship Management, Revenue Growth, Solutions Development, Strategic Planning, Taking Ownership, Teamwork, Understand Customers, Value Propositions /p pbWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fair, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. /b /p #J-18808-Ljbffr

📌 Key Account Manager Retail (Milano)
🏢 Brambles
📍 Milano