pAt Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move. /p pWe put our people first - creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one. /p pHere, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life. /p h3Your next chapter starts here! /h3 h3Your role: /h3 pAs a bCustomer Success Adoption Analyst /b, you will be part of our bGrid Software organization /b, helping customers successfully adopt and maximize the value of innovative SaaS solutions for power distribution and grid management. /p pYou will play a key role in ensuring that digital solutions are not only implemented but fully embraced and embedded into customers’ everyday operations. Your activities will include analyzing and redesigning business processes, supporting change management initiatives, developing adoption and communication plans, and collaborating closely with customers, Customer Success Managers, project teams, and local grid operators to accelerate value realization and long-term business outcomes. /p h3You'll make an impact by: /h3 ul liAnalyzing customers’ current ("as-is") business processes, identifying inefficiencies and opportunities for improvement, and designing optimized future-state ("to-be") workflows aligned with business objectives and industry best practices. /li liConducting gap analyses and supporting the development of process documentation, operating procedures, and transition plans to enable sustainable organizational change. /li liDeveloping and executing change management strategies that drive user engagement, increase adoption, and reduce resistance to change. /li liPerforming stakeholder and impact assessments and tailoring communication and engagement activities to different audiences across the organization. /li liCreating and supporting customer communication plans, ensuring clear, consistent, and timely messaging throughout the transformation journey.



/li liIdentifying learning needs and coordinating role-based training programs, workshops, webinars, user guides, and enablement materials to support successful adoption. /li liMeasuring training effectiveness, gathering feedback, and continuously improving learning experiences based on customer insights and adoption outcomes. /li liProviding Hypercare support during post-deployment phases, acting as a trusted advisor for users and customer champions during critical adoption stages. /li liMonitoring adoption trends, identifying risks and barriers, and recommending enhancements to business processes and the Grid Software solution portfolio. /li liPartnering with customers to define, track, and measure adoption KPIs and business outcome metrics that demonstrate solution value and business impact. /li liCollaborating with Customer Success Managers and account teams to increase solution utilization, maximize return on investment, and support customers in achieving their desired business outcomes. /li /ul h3What makes you a great match: /h3 h3Core Requirements /h3 ul liBachelor's degree in Engineering, Computer Science, Business Administration, or a related field. /li liAt least 3 years of experience in Business Analysis, Customer Success, Adoption, Change Management, or a similar role, preferably within the energy sector and SaaS deployment environments. /li liStrong understanding of distribution grid operations, grid planning, and IT/OT landscapes. /li liAbility to analyze technical information, business processes, and system architectures, translating complexity into practical customer-focused solutions. /li liExcellent communication, facilitation, and stakeholder management skills. /li liProfessional proficiency in English.



/li /ul h3Preferred Requirements /h3 ul liExperience with organizational change management methodologies such as Prosci, Kotter, or similar frameworks. /li liAdditional European language skills, such as Italian, German, French, or Spanish. /li liExperience supporting enterprise software transformations and digital adoption initiatives. /li liFamiliarity with customer success practices, adoption frameworks, value realization methodologies, and SaaS business models. /li liPrevious experience working with utilities, local grid operators, or organizations involved in energy distribution and grid modernization. /li /ul h3What you'll vantaggi from: /h3 pAt Siemens, we foster a results-driven and trust-based environment, offering a flexible hybrid working model that supports both performance and work‑life balance. /p pYou’ll have access to a comprehensive wellbeing ecosystem, including dedicated parenthood support, health reimbursement programs, and psychological support services. /p pOur welfare offering is designed to enhance overall quality of life, while continuous learning opportunities enable your ongoing personal and professional growth. /p pPERMANENT: The Total Target Cash (Base + Variable) Pay Range for this position is €55.000–67.000€ annually. The actual offer will be determined within this range, based on the candidate’s experience, knowledge, skills, and qualifications. /p pWe celebrate the uniqueness of every individual and the value that diverse perspectives bring. We are committed to fostering an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed. /p pAt Siemens, we are an equal opportunity employer, hiring based on skills, experience, and potential, and creating an environment where everyone can thrive. /p pWe encourage you to share your preferred working conditions: while this role is typically full‑time, flexible arrangements can be discussed. /p pOur recruiting team looks forward to getting to know you! /p #J-18808-Ljbffr

📌 Customer Success Adoption Analyst (Milano)
🏢 Siemens Mobility
📍 Milano