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The Position Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.
- Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
- Set daily goals for customer service to enhance the overall experience,



emphasizing responsiveness and satisfaction.
- Train and coach the team on standards, including customer service, product placement, and efficient time management.
- Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
- Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
- Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
- Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
- Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
- Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
- Monit

📌 Deputy Manager Customer Experience (Fidenza)
🏢 PVH
📍 Fidenza