pFederal Cloud Services Engineer - Secret Security Clearance Required - Hybrid (On-site) This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. /p h3Who We Are: /h3 pHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. /p pOur culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. /p h3Job Description: /h3 pWorks with a team to solve technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote. End-to-end ownership to advise optimize (internal external) on application best practices, infrastructure optimization continuous improvement, compliance security management, and new services. Typical tasks may include incident problem resolution, and change, performance capacity management. /p ul libUS Citizenship Required /b /li libClearance Required: Secret /b /li libFlexible Hybrid Role with requirement to work onsite at customer location as necessary, employees will be expected to be on-site 25% or more /b /li /ul h3Schedule: /h3 ul libM-F 9-5, Candidate must be flexible to work evening and weekends if required, on-call work as needed. /b /li libThis role will require going on-site 2 or more days a week at one of the locations below: /b ul libSalt Lake City, UT /b /li libSan Antonio, TX, /b /li libColumbus, OH /b /li libMechanicsburg, PA /b /li libOklahoma City, OK /b /li libMontgomery, AL /b /li libFort Mead, Maryland /b /li /ul /li /ul h3Responsibilities include: /h3 h3Customer Support and Troubleshooting: /h3 ul liIncident Management: Responding to customer support tickets and incidents related to cloud services. Troubleshooting technical issues and providing timely resolutions. /li liProblem Diagnosis: Analyzing customer configurations, logs, and metrics to identify root causes of problems and provide effective solutions. /li liTechnical Guidance: Providing expert technical guidance to customers on best practices, configurations, and troubleshooting techniques for cloud services. /li liCase Management: Managing customer support cases through their lifecycle, ensuring timely communication and resolution. /li liEscalation Management: Escalating complex technical issues to higher‑level support teams or engineering as needed. /li /ul h3Product Knowledge and Expertise: /h3 ul liDeep Product Knowledge: Maintaining in‑depth knowledge of the cloud provider’s services, features, and functionalities. Staying up-to-date with new releases and updates. /li liCross‑Service Expertise:



Developing expertise across multiple cloud services to effectively support diverse customer use cases. /li liDocumentation and Knowledge Base: Contributing to internal and external documentation, knowledge bases, and troubleshooting guides. /li /ul h3Communication and Customer Interaction: /h3 ul liExcellent Communication: Communicating clearly and effectively with customers via phone, email, chat, and other channels. Maintaining a professional and empathetic demeanor. /li liCustomer Advocacy: Acting as a customer advocate within the organization, ensuring customer needs are met and feedback is addressed. /li /ul h3Collaboration and Internal Processes: /h3 ul liCollaboration with Internal Teams: Collaborate with engineering, product management, and other internal team to deliver a defined solution to an HPE Customer and resolve complex issues. /li liProcess Improvement: Identifying opportunities to improve support processes, tools, and documentation. /li liMentoring and Training: Mentoring and training junior support engineers on technical skills and customer service best practices. /li /ul h3Education and Experience Required: /h3 ul libM-F 9-5, Candidate must be flexible to work evening and weekends if required, on-call work as needed. /b /li libThis role will require going on-site 2 or more days a week at one of the locations below: /b ul libSalt Lake City, UT /b /li libSan Antonio, TX, /b /li libColumbus, OH /b /li libMechanicsburg, PA /b /li libOklahoma City, OK /b /li libMontgomery, AL /b /li libFort Mead, Maryland /b /li /ul /li libUS Citizen, Secret Clearance Required /b /li libCertifications Required /b ul libDD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc) /b /li /ul /li libOne or more of the following preferred: /b ul libAWS Certified Solution Architect /b /li libMicrosoft Certified Azure Solution Architect /b /li libGoogle Certified Professional Cloud Architect /b /li libVMware Certified Professional /b /li /ul /li libOS Level certifications are a plus /b /li libBachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired. /b /li /ul h3Knowledge and Skills: /h3 ul liTo excel in this role, candidates must have 6+ years of hands‑on experience in IT systems, cloud services, and technical troubleshooting. Applicants should demonstrate advanced expertise in bat least two /b of the following core technology areas, along with familiarity across several others: /li /ul h3Backup and Recovery Solutions: /h3 ul liExpertise in configuring, managing, and troubleshooting backup and disaster recovery tools. /li liPreferred technologies include Cohesity, Zerto, and VMware DRS. Experience with storage solutions like Alletra MP is highly desirable. /li /ul h3Operating Systems: /h3 ul liIn‑depth knowledge of both Linux and Windows operating systems, including installation, configuration, administration, and performance tuning. /li liExperience with Operating system‑level security hardening and compliance frameworks is a plus. /li /ul h3Containerization and Orchestration: /h3 ul liHands‑on experience with modern container platforms such as OpenShift, Kubernetes (K8s), and Docker. /li liProficiency in designing, deploying, and managing containerized applications in production environments. Experience with Rancher for orchestration is a premio. /li /ul h3Automation and Configuration Management: /h3 ul liStrong background in automating infrastructure tasks using tools like Ansible, Chef, or Puppet.



/li liExperience in developing and managing Infrastructure‑as‑Code (IaC) to improve scalability and reliability. /li /ul h3Virtualization Technologies: /h3 ul liExtensive knowledge of VMware technologies, including vSAN, vSphere, and ESXi. /li liExperience with virtual machine lifecycle management and migrating workloads across hybrid environments. /li liProficiency in KVM (Kernel‑based Virtual Machine) for managing Linux‑based virtualized environments, including setup, administration, and performance optimization. /li /ul h3Cloud Management and Orchestration: /h3 ul liExpertise with cloud management platforms like Morpheus for provisioning, governance, and automation of cloud resources. /li liFamiliarity with multi‑cloud and hybrid‑cloud architectures is advantageous. /li /ul h3IT Service Management (ITSM): /h3 ul liStrong understanding of ITSM frameworks, with proficiency in using tools like ServiceNow to manage incidents, changes, and problem tickets. /li liExperience in creating automated workflows and integrations within ITSM platforms. /li /ul h3Networking and Software‑Defined Networking (SDN): /h3 ul liDeep understanding of SDN concepts, including the configuration and troubleshooting of solutions like VMware NSX, Juniper SRX, Aruba CX and BGP routing. /li liFamiliarity with network routing, switching, and firewalls in hybrid cloud environments. /li /ul h3Preferred Additional Skills: /h3 ul liExperience integrating the above technologies into secure environments following DoD standards and compliance requirements. /li liProficiency in scripting languages (e.g., Python, PowerShell) to support automation and advanced troubleshooting tasks. /li liUnderstanding of DevOps principles, including CI/CD pipelines and tools like Jenkins or Git. /li /ul h3What We Can Offer You: /h3 h3Health Wellbeing /h3 pWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. /p h3Personal Professional Development /h3 pWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. /p h3Unconditional Inclusion /h3 pWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. /p pJob: Services /p pJob Level: TCP_05 /p pThe expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.br/– United States of America: Annual Salary USD 105,500 - 243,000 in Alabama Maryland Ohio Oklahoma Pennsylvania Texasbr/The listed salary range reflects base salary. Variable incentives may also be offered. /p pInformation about employee benefits offered in the US can be found at /p pHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. /p pHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. /p pHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. /p #J-18808-Ljbffr

📌 Federal Cloud Services Engineer - Secret Security Clearance Required - Hybrid (On-site) (Albenga)
🏢 Hpe
📍 Albenga