pbDescription /b In collaboration with the relevant service owners, he/she coordinates external HR service providers and delivers predominantly administrative and back-office support across HR operations. The role ensures the accurate and timely processing of documentation, data and recurring activities supporting HR Business Partners, the HR Information Systems Specialist and the Recruitment function, while contributing to the proper activation, management and monitoring of outsourced services. /p pbDescription /b In collaboration with the relevant service owners, he/she coordinates external HR service providers and delivers predominantly administrative and back-office support across HR operations. The role ensures the accurate and timely processing of documentation, data and recurring activities supporting HR Business Partners, the HR Information Systems Specialist and the Recruitment function, while contributing to the proper activation, management and monitoring of outsourced services. /p h3Role and duty – core business /h3 h3He/She Supports And Manages The Following Activities /h3 ul liCoordination of HR outsourcing processes in alignment with company policies and procurement guidelines /li liManagement of relationships with external HR service providers (e.g. payroll vendors, training providers, recruitment agencies, consulting firms) /li liSupport in supplier selection process, including requirement definition, request for proposal (RFP) preparation and evaluation /li liActivation of new HR services, ensuring proper documentation, approvals, and compliance checks /li liMonitoring of vendor performance through KPIs, SLAs and regular reviews /li liCollaboration with Procurement and Legal for contract definition,



negotiation support and renewals /li liEnsuring compliance with local and European regulations related to outsourcing and data protection /li liSupporting cost control and budget monitoring of outsourced HR services /li liContinuous improvement of vendor management processes, tools and governance frameworks /li liActing as point of contact for HR stakeholders regarding vendor-related topics /li liProviding administrative and back-office support to HR Business Partners, including document preparation, data collection, recurring reporting, meeting and process follow-up, filing and coordination of operational requests /li liSupporting the HR Information Systems Specialist with data entry and validation, maintenance of employee records, preparation of standard reports, collection of user requirements, system testing, issue tracking and user support coordination /li liProviding recruitment back-office support, including vacancy publication, interview scheduling, candidate and hiring manager communications, maintenance of applicant tracking records, preparation of recruitment documentation and coordination of pre-employment and onboarding administrative activities /li liEnsuring the completeness, accuracy, confidentiality and traceability of HR records, supporting document archiving, deadline monitoring and compliance with internal procedures /li /ul h3Competences /h3 ul liKnowledge of HR processes and outsourcing models /li liExperience in ousourcing management and governance /li liUnderstanding of procurement processes and contract management /li liKnowledge of relevant legal and regulatory frameworks (outsourcing, GDPR, etc.) /li liStrong organizational and coordination skills /li liAnalytical mindset and ability to monitor performance indicators /li liProficiency in Microsoft Office tools (especially Excel and PowerPoint) /li liFluent English (written and spoken) /li /ul h3Personal flairs /h3 ul liEnglish required /li liProblem solving /li liStress management /li liFlexibility /li liResults-oriented mindset /li liAbility to manage multiple priorities and deadlines /li /ul h3Dati retribuzione /h3 #J-18808-Ljbffr

📌 HR Governance & Outsourcing Specialist (Milano)
🏢 Volkswagen Financial Services
📍 Milano