We arelooking for a Customer Service Manager – Italy Wholesale to lead our Customer Service team and ensure an efficient, proactive and solution-orientedservice for our Wholesale business. Reportingto the Italy Wholesale Commercial Director , the role combines teamleadership with hands-on operational responsibility across order management,shipments, deliveries, customer requests and issue resolution. Proven experience in B2 BCustomer Service , ideally within fashion, apparel, retail or consumergoods.
Previous experience leading orcoordinating a team. Solid knowledge of Wholesaleprocesses , order management and delivery flows. Strong cross-functionalcollaboration and stakeholder management skills. Excellent organizational,analytical and problem-solving abilities. Proactive, autonomous andresults-oriented approach. Good knowledge of Excel and ERP/business management systems. AS400 experience is a plus. Italianand English proficiency.
If you arean experienced Customer Service professional looking for a role combining teamleadership, operational ownership and continuous improvement , we would loveto hear from you.

📌 K-way - customer service manager - italy wholesale (Torino)
🏢 Basicnet
📍 Torino