Job Description

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues .
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs .
The position requires the willingness to travel throughout Italy.
What you’ll do:
- Support dealerships and repairers on-site and remotely
- Diagnose and resolve complex electrical, electronic, and drivability faults
- Use OEM tools (e.g. wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization
- Identify root causes using wiring diagrams and technical documentation
- Support both individual cases and wider technical issues across fleets
- Create clear technical reports and case updates
- Coach technicians and provide hands-on guidance
- Feed recurring issues into continuous improvement

Qualifications
- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands-on use of OEM diagnostic tools




- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language
- Native Italian and fluent English

Additional Information
- Work schedule: 50% office based in Milan, 50% field based throughout Italy
- CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi
- RAL EUR

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other persona

📌 Automotive Field Service Engineer (Milano)
🏢 Msx International
📍 Milano