Travel Customer Service Representative (Remote)
About the job Travel Customer Service Representative (Remote)
Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, travel requirements, and agency policies




Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after travel to ensure a positive experience
Maintain accurate documentation and update booking systems as required
Customer service experience (travel, hospitality, or service-related experience preferred)
Comfortable using technology and learning new systems and booking platforms
Genuine interest in travel and helping clients plan memorable experiences
100% remote work environment
~ Opportunities for professional growth within the company
~ Access to travel perks and industry-related discounts
~ Supportive team culture with ongoing training and development

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.

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