Assistant Manager (ACSM)
The Opportunity
We’re looking for a high-energy, people-first Assistant Manager (ACSM) who knows how to create an incredible guest experience while motivating a team to perform at its best.
As a key member of our Center Leadership Team , you’ll partner closely with the Center Sales Director to bring the EWC Growth culture to life every day. You’ll coach and develop the front-of-house team, help drive sales and KPIs, keep center operations running smoothly, and make sure every guest leaves feeling confident, cared for, and excited to come back.
This is a full-time, hourly leadership position with strong earning potential, great benefits, and room to grow.
What You’ll Own
Lead + Develop Your Team
- Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
- Onboard new team members and set them up for success from day one.
- Support scheduling, shift coverage, and day-to-day personnel management.
- Co-lead Strut sessions and facilitate one-on-one coaching conversations.




- Review employee timesheets and support accurate payroll processing.
- Create a culture of accountability, energy, teamwork, and results.

Drive Sales + Guest Loyalty
- Lead from the front by educating guests on Wax Passes, Services, and Products.
- Help the team achieve sales and performance goals through coaching and real-time feedback.Support guest acquisition, retention, and retail sales initiatives.
- Help develop and execute local store marketing efforts through grass-roots marketing opportunities.

Deliver an Exceptional Guest Experience
- Set the standard from check-in to check-out.
- Process appointments, payments, refunds, and guest requests with confidence and professionalism.
- Optimize the Reservation Book based on guest needs and Associate availability.
- Monitor guest satisfaction and step in quickly to resolve concerns.
- Make sure every interaction reflects the EWC Growth standard.

Keep the Center Running Like a Business

📌 Assistant Center Sales Manager, Greater Naples (Italia)
🏢 Ewc Growth
📍 Italia