Join Our Team as a Local Support Specialist at RateHawk
Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
Be Transparent & Customer-Centric: Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
Accurately document all work and partner interactions in our CRM system.
Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian,



Serbian or other language is an advantage
Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus
Proactive Mindset: You don’t just solve problems – you prevent them. Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
Fast at picking up new tools, systems, and processes with a result-oriented mindset.
Remote Work: Work from the comfort of your home
Salary: base payment + monthly premio.
Dynamic Team: Be part of a young and energetic group of specialists.
Tackle interesting and ambitious tasks that will elevate your professional skills.
We support your growth through seminars, trainings, and conferences.
Perks: Take advantage of corporate discounts on hotels and other services.
If this sounds like the perfect fit for you, we’d love to hear from you
Learn more about our data p

📌 Local Support Specialist (Italia)
🏢 Ratehawk
📍 Italia