Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.
Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property.



This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House. Key Responsibilities:
- Guest Experience:
- Ensure seamless check-in/check-out processes and personalized guest services;
- Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism;
- Maintain high standards of hospitality and service in line with Rosewood brand expectations.
- Team Leadership:
- Supervise, train, and motivate front office staff including reception, bell desk, and night audit;
- Conduct regular performance reviews and coaching sessions;
- Foster a culture of excellence, teamwork, and continuous improvement.
- Operational Management:
- Oversee daily front office operations, ensuring efficiency and

📌 Guest Services Manager (Roma)
🏢 Rosewood Rome
📍 Roma