Italian Speaking Customer Service Agent For JTI
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in sourcing professionals for high-impact roles, ensuring that both our partners and candidates achieve excellence in their professional journeys.
Job Overview
We are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For JTI position in Greece. This role offers an incredible opportunity to advance your career within the fast-paced consumer electronics industry while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece.
Key Responsibilities
Provide high-quality technical and product support to Italian-speaking customers regarding innovative consumer electronics
Manage incoming inquiries via phone, email, and chat with a focus on first-call resolution and customer satisfaction
Troubleshoot technical issues and guide users through product setups,
ensuring a premium brand experience for JTI clients
Maintain comprehensive knowledge of the latest consumer electronics trends to provide informed and accurate guidance
Document all interactions accurately within the CRM to track performance and improve service quality
Collaborate with internal teams to elevate complex technical concerns and contribute to continuous service improvement
Meet and exceed performance KPIs related to response time, quality assurance, and customer satisfaction ratings
Requirements
Native or fluent Italian (spoken and written)
Excellent command of the English language
Valid EU passport (mandatory)
A strong interest in technology and consumer electronics, with the ability to explain complex features simply
Previous experience in customer service or a high-volume call center environment is highly preferred
Ability to relocate to Greece for this exciting Italian-speaking job opportunity
Benefits
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📌 Italian Speaking Customer Service Agent For JTI (Roma)
🏢 Altro
📍 Roma