Within theCTO Italy Operationsteam, theOperational Optimization Specialistplays a key role in ensuring the efficiency, reliability, and operational sustainability of systems and services supporting theItalian LE Business Units.
The position focuses onoperational process analysis,identification of inefficiencies,reduction of recurring incidents, andtechnology obsolescence management, with theobjectiveof improving service quality and ensuring business continuity.
Operational Process Optimization
Analyze existing operational processes toidentifybottlenecks, inefficiencies, and areas for improvement
Define and implement optimization strategies aimed at reducing operational overhead and improving overall service reliability
Support the standardization of operational processes by promoting best practices and structured approaches
Collaborate with technical and business teams to ensure alignment between processes, systems, and operational objectives
Obsolescence Analysis
Conduct structured assessments of existing systems and tools toidentifycomponents approaching end-of-life or no longer supported
Evaluate operational risks related to technological obsolescence and propose mitigation actions
Contribute to the definition of upgrade or replacement roadmaps, ensuring service continuity
Support and coordinate transition activities in collaboration with involved teams
Analyze root causes of recurring incidents and operational issues
Define and implement medium- to long-term corrective and preventive actions
Monitor the effectiveness of implemented solutions and promote a continuous improvement mindset
Document solutions and resolution processes, contributing to the creation and maintenance of an operational knowledge base
Stakeholder & Cross-functional Collaboration
Work closely with technical, operations, and business teams in complex, multi-stakeholder environments
Support effective communication acrossdifferent functionsinvolved in operational processes
Contribute to the man
📌 Operation Optimization Specialist (Milano)
🏢 Altro
📍 Milano