Overview
As a Quality Manager, you will oversee certification and compliance across Airport Operations Italy, driving QMS improvements and ensuring regulatory and customer adherence. You'll lead audits, manage non-conformities, and steer continuous improvement in quality, safety, and security. The role sits within a global aviation services setting and offers impact through certifications and audits. You will engage with customers, regulators, and internal stakeholders to uphold dnata's quality standards and inclusive culture.
Retribuzione / Benefits
Lavoro da remoto policy (max. 8 days per month)
Meal vouchers
salary range 55,******,000 gross per year
Responsabilità
Develop, maintain and improve the Quality Management System (QMS) across functions
Ensure compliance with regulatory, customer, company, ISAGO/ISO and aviation requirements
Lead Quality Assurance and Quality Control via audits, inspections and process reviews
Coordinate internal and external audits and report risks to senior management
Manage non-conformities and corrective/preventive actions using Issue and Action Management
Monitor KPIs,



incidents and trends to drive improvements in quality, safety, security and environmental performance
Support achievement and maintenance of ISO certifications
Act as the primary quality contact for customers, regulators and authorities
Promote dnata's Vision, Mission, Values and a respectful, inclusive culture
Requisiti fondamentali
Bachelor's degree in Business, Engineering or related field
Minimum 5 years' experience in quality systems, audits, compliance and continuous improvement in airport/ground handling operations
Strong knowledge of QMS, auditing principles, aviation regulations and standards
Strong communication and stakeholder management skills
Excellent planning, analytical and time management abilities
Collaborative cross-functional work capability
Fluency in English and Italian
communication
stakeholder management
collaboration
Quality Management Systems (QMS)
auditing principles
aviation regulations

📌 Quality Manager, Dnata Italy (Monza)
🏢 The Emirates Group
📍 Monza