Within theCTO Italy Operationsteam, theOperational Optimization Specialistplays a key role in ensuring the efficiency, reliability, and operational sustainability of systems and services supporting theItalian LE Business Units.

The position focuses onoperational process analysis,identification of inefficiencies,reduction of recurring incidents, andtechnology obsolescence management, with theobjectiveof improving service quality and ensuring business continuity.

Operational Process Optimization

Analyze existing operational processes toidentifybottlenecks, inefficiencies, and areas for improvement

Define and implement optimization strategies aimed at reducing operational overhead and improving overall service reliability

Support the standardization of operational processes by promoting best practices and structured approaches

Collaborate with technical and business teams to ensure alignment between processes, systems, and operational objectives

Obsolescence Analysis

Conduct structured assessments of existing systems and tools toidentifycomponents approaching end-of-life or no longer supported

Evaluate operational risks related to technological obsolescence and propose mitigation actions

Contribute to the definition of upgrade or replacement roadmaps, ensuring service continuity

Support and coordinate transition activities in collaboration with involved teams

Analyze root causes of recurring incidents and operational issues

Define and implement medium- to long-term corrective and preventive actions

Monitor the effectiveness of implemented solutions and promote a continuous improvement mindset

Document solutions and resolution processes, contributing to the creation and maintenance of an operational knowledge base

Stakeholder & Cross-functional Collaboration

Work closely with technical, operations, and business teams in complex, multi-stakeholder environments





Support effective communication acrossdifferent functionsinvolved in operational processes

Contribute to the management of optimization initiatives and projects in multi-cultural contexts

Requirements

Bachelor’s or Master’sdegree (preferred) in Engineering, Computer Science, Economics/Management, or related fields (or equivalent experience)

Leadership experience in complex, multi-stakeholder environments (typically 3+ years overall)

Strong written and spoken communication skills in English; Italian is a plus depending on context

Solid technical knowledge of IT and operational environments

Ability to apply ITIL best practices and manage complex projects using structured Project Management methodologies

Basic data analysis skills to support operational decision-making

Skills:

Experience managing projects and activities in complex, multi-cultural environments

Strong communicationand interpersonal skills

Mental flexibility, proactive attitude, and strong problem-solving orientation

Ability to work collaboratively with cross-functional teams

What we Offer :

We offer employment at the V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.

Gross annual salary ranging between 40K€ and 45K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.

We also offer

Lavoro da remoto and flexible hours

Corporate welfare system





Supplementary health insurance and discounted insurance policies

Training and development

Structured continuous learning paths (technical and managerial)

Career development programs within the Group

Access to learning platforms and internal mobility opportunities, including international

Why Choose Generali
Joining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy.

We foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.

At Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance.

Working with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.

As an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.

Company Profile
GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.

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📌 Operation Optimization Specialist (Milano)
🏢 Altro
📍 Milano