h3Your main tasks : /h3 /brul /brliBe Casa Monti's ambassador to customers and partners, and have a thorough knowledge of our establishment's environment /li /brliYou will supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance. /li /brliIn the absence of the reservations department, you will manage reservation requests /li /brliCheck and follow up on all reservations /li /brliBuild loyalty among existing customers and ensure the satisfaction of new customers /li /brliMonitor, handle and resolve customer disputes in close collaboration with your line managers /li /brliManage Front Office schedules /li /brliProvide training for Front Office teams /li /brliGive tours of the establishment to professionals and customers /li /brliSupervise the team of receptionists,



valets and baggage handlers and provide feedback on their performance /li /brliEnsuring that Front Office procedures are complied with, updated and optimized /li /brliControl and monitor accounts receivable /li /brliDevelop the hotel's turnover through upsell actions /li /brliEnsure proper management of the cash register, daily closings and commission invoices /li /brliManage, motivate and organize the work of the teams in order to optimize customer satisfaction /li /brliParticipate in and lead Head of Department meetings /li /brliYou will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department. /li /br /ul #J-18808-Ljbffr

📌 Front Office Manager (Roma)
🏢 Casa Monti
📍 Roma