Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.Rosewood Rome is currently casting for a Night Manager, to contribute to the smooth night operation of the front desk and bellman team, ensures effective team coordination, and assists in managing guest service operations to deliver a seamless and luxury guest experience. He/she is the highest referent figure in the hotel during his working hours, working closely with GSM, Director of FOH and MD when needed.Key Responsibilities:* Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.* Participate in the training, coaching, and development of the Night Team.* Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.* Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.* Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to ensure a seamless guest experience.* Monitor reservations, financial reports,



and night audit procedures to ensure operational accuracy.* Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.* Maintain accurate guest records and ensure confidential information is updated within the Property Management System.* Track key performance indicators and recommend continuous improvement initiatives for overnight operations.* Ensure the implementation and monitoring of quality standards and luxury service procedures.* Ensure compliance with internal procedures, policies, and safety regulations.* Work closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.* Maintain Front Office and back-office areas in a clean, organized, and secure condition.* Support the hotel's sustainability initiatives and promote environmental best practices among team members.* Assists in the recruitment and selection of all Guest Services associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.* Oversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.* Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.* Assists to conduct annual performance development discussions with associates and to support them in their professional development goals.* Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.* Assists to feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.* Flexible night shifts,



including weekends, public holidays, and peak operating periods.* Availability to handle emergency situations and VIP guest requests as required.* Extended periods of standing and frequent movement throughout guest-facing areas.* Ability to manage multiple tasks and priorities simultaneously in a dynamic environment.Contribute to ensuring that brand integrity and clarity are always maintained* Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.* Model the company’s culture, vision, mission and core values at all times.* Complies to the company policies.* Works with pre-set budgetary limits and focuses on upselling goals, always working closely with Revenue and Sales leaders.* Takes on other tasks in addition to the ones stated, in a reasonable framework.Qualifications:* Strong leadership skills with the ability to motivate and guide a team.* Outstanding guest service and hospitality mindset.* Excellent organizational skills and attention to detail.* Proactive, responsive, and calm under pressure.* High level of discretion and confidentiality.* Ability to anticipate guest needs and exceed expectations.* Strong teamwork and interpersonal communication skills.* Professional appearance and polished demeanor.* 3 to 5 years supervisory experience in Rooms operations.* Background in 5-star luxury hotels preferably in international chains.* Cross-cultural work experience preferred.* Fluent spoken and written in English and Italian* Bachelor’s degree in Hotel Management or Business preferred.* We offer a competitive salary ranging from €29,000 to €33,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role. #J-18808-Ljbffr

📌 Night Manager (Roma)
🏢 Rosewood Hotel Group
📍 Roma