Senior IT Service Desk Manager Milan / WFH to €70,000
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Are you an experienced leader within IT Service Management?

You could be progressing your career, in an impactful management role as part of a friendly and supportive international team at a growing and hugely successful European car insurance tech company.

As the Senior IT Service Desk Manager you will lead and evolve the IT Support function, owning the end-to-end employee technology experience and ensuring every colleague can work efficiently.

Managing a team of ten IT professionals, you will be responsible for delivering a high-performing, reliable support operation whilst driving continuous improvement. You will transform the service desk from a reactive support function into a proactive, scalable and data-driven capability that anticipates needs, reduces friction and enables people to do their best work every day.

Location / WFH





You’ll join colleagues in the Milan office twice a week with flexibility to work from home.

About you

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- You have strong management and leadership skills

- You have a strong, hands-on service desk management background with an indepth knowledge of service desk operations and best practices

- You're collaborative and able to influence others

- You have budgeting and procurement forecasting experience

- You're able to introduce productive xjncmbx KPIs and metrics

- You have fluent English language skills, Italian also highly desirable

What's in it for you

As a Senior IT Service Desk Manager you will receive a competitive package:

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- Up to €70,000 salary

- Ability to work 30 days from any EU country

- Diverse, inclusive team environment with a range of support networks (e.g. LGBTIQA+, Women's Networking group)

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📌 Senior IT Service Desk Manager (Romano di Lombardia)
🏢 Client Server
📍 Romano di Lombardia