Overview In this role you will manage SHU sales orders and act as the central contact for order fulfillment, collaborating with cross-functional teams to ensure on-time delivery and protect customer commitments. You will support high-value and R&D; tools, handling escalations with clear, proactive communication. You drive delivery performance by prioritizing critical orders, identifying risks, and maintaining strong stakeholder relationships.

This position offers meaningful impact in a global leader shaping semiconductor tooling and services.

Retribuzione / Benefits comprehensive benefits package premio program stock award program career development opportunities global exposure salary range shown Responsabilità Manage SHU sales orders and communicate delivery status across the order lifecycle Coordinate with OCE and internal stakeholders for current critical order updates Prioritize and expedite orders to meet customer commitments Identify risks or escalations early and support timely resolution Collaborate with CSR, Logistics, Order Fulfillment, Planning, Purchasing, Sales, Manufacturing, and other teams to resolve requests Maintain professional relationships with customers,



FSO teams, and internal stakeholders during escalations Conduct proactive order reviews and follow up on required actions to support delivery performance Proactive updates to FSO/Customers on High Value Tools, R&D; Tools & SHU orders Follow up with OCE on latest status of critical orders Prioritize/Expedite/Communicate SHU order status Proactively address potential escalations Manage customer/FSO relationships Proactive Order review Requisiti fondamentali Experience in supply chain, order management, customer service, or escalation management Experience using SAP for order management and fulfillment activities Strong written and verbal communication with internal and external stakeholders Understanding of order fulfillment, logistics, planning, purchasing, and escalation processes Ability to manage multiple priorities and time-sensitive actions Strong English communication; additional languages advantageous strong communication multi-tasking and prioritization relationship management SAP order management fulfillment

📌 Special Care Team (SCT) Specialist (Pavia)
🏢 Applied Materials
📍 Pavia