Overview In this role you lead the IT Service Desk to deliver a reliable, high-performing employee technology experience. You will scale the function from reactive support to proactive, data-driven service delivery, guiding a team of IT professionals in a growing European tech environment. You collaborate across the business to reduce friction and enable colleagues to work efficiently, with a clear focus on continuous improvement and measurable impact.

This role sits at the intersection of people, process, and technology in a dynamic, international setting.

Retribuzione / Benefits ~ Up to 70,000 salary ~ Hybrid work Milan with WFH ~30 days holiday from any EU country ~ Diverse, inclusive team environment ~ Support networks (LGBTIQA+, Women's Networking)



Responsabilità Lead and develop a team of ten IT professionals Own end-to-end employee technology experience and ensure efficient operations Drive continuous improvement and transform the service desk into a proactive, scalable, data-driven capability Define and monitor KPIs/metrics to measure performance and impact Collaborate with cross-functional teams to anticipate needs and reduce friction Oversee budgeting and procurement forecasting related to IT service delivery Requisiti fondamentali Strong management and leadership skills Hands-on service desk management background with in-depth knowledge of operations and best practices Collaborative and influential, able to drive change Budgeting and procurement forecasting experience Ability to introduce productive KPIs and metrics Fluent English; Italian language desirable collaborative influencing others leadership IT service management service desk operations KPIs and metrics

📌 Senior IT Service Desk Manager (Milano)
🏢 Client Server
📍 Milano