Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958. We're now seeking a Program Services Manager (Tour Guide Manager) to join our team.

What We Offer

38K yearly gross salary

Incentive premio based on targeted results

Merit increase based on performance

Personal and Professional Growth opportunities, available upon request

Milestone Bonus plus a travel certificate for every 5th anniversary of employment at GCC

Travel Deals: Worldwide Grand Circle tour packages available at a discounted price

Referral Bonus

Full onsite training program

Unique corporate culture

Opportunity to work as part of an international team, with exposure to colleagues in worldwide offices

All benefits are applicable at company discretion

Key Responsibilities

Recruit and train Tour Guides aligned with our Company Values

Build and maintain hiring and training plans to support all product needs

Lead Tour Guide meetings and training sessions both in-office and on the road





Create individualized training plans for new Tour GuidesSupport, inspire, and coach the existing Tour Guide team to achieve excellence

Conduct live coaching via phone, Microsoft Teams, and in person

Ride along on tours to assess and support on-the-ground performance

Assign Tour Guides based on performance and operational requirements

Address underperformance when necessary

Engage with travelers during tours

Provide 24/7 emergency support to Tour Guides

Manage administrative tasks while traveling and in the office

Review passenger feedback to inform coaching plans

Deliver weekly reports to Regional Leadership

Key Requirements

Experience in corporate culture-driven hiring and training

Demonstrated ability to lead, motivate, and develop people to achieve high-quality results

Strong prioritization and decision-making skills

Ability to conduct effective one-on-one communication using feedback models

Comfortable working in a fast-paced environment

Confident public speaking and presentation skills

Proficiency in Microsoft Word and Excel

Ability to travel as required

Travel industry experience preferred

📌 Program Services Manager (Roma)
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📍 Roma