Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958. We're now seeking a Program Services Manager (Tour Guide Manager) to join our team.

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What We Offer 38K yearly gross salary

Incentive bonus based on targeted results

Merit increase based on performance

Personal and Professional Growth opportunities, available upon request

Milestone Bonus plus a travel certificate for every 5th anniversary of employment at GCC

Travel Deals: Worldwide Grand Circle tour packages available at a discounted price

Referral Premio

Full onsite training program

Opportunity to work as part of an international team, with exposure to colleagues in worldwide offices

All benefits are applicable at company discretion

Key Responsibilities Recruit and train Tour Guides aligned with our Company Values

Build and maintain hiring and training plans to support all product needs

Lead Tour Guide meetings and training sessions both in-office and on the road

Create individualized training plans for new Tour Guides

Support, inspire, and coach the existing Tour Guide team to achieve excellence





Conduct live coaching via phone, Microsoft Teams, and in person

Ride along on tours to assess and support on-the-ground performance

Assign Tour Guides based on performance and operational requirements

Address underperformance when necessary

Engage with travelers during tours

Provide 24/7 emergency support to Tour Guides

Manage administrative tasks while traveling and in the office

Review passenger feedback to inform coaching plans

Deliver weekly reports to Regional Leadership

Key Requirements Experience in corporate culture-driven hiring and training

Demonstrated ability to lead, motivate, and develop people to achieve high-quality results

Strong prioritization and decision-making skills

Ability to conduct effective one-on-one communication using feedback models

Comfortable working in a fast-paced environment

Confident public speaking and presentation skills

Proficiency in Microsoft Word and Excel

Ability to travel as required

Travel industry experience preferred

By applying to this ad, you automatically consent to Grand Circle processing your data as part of the recruitment process. The data collected during recruitment is handled in accordance with the Grand Circle Data Privacy Policy. xkiyazw Without your express consent, your data cannot and will not be used for any other purposes. If you have any questions or complaints, please contact:

📌 Program Services Manager (Bologna)
🏢 Altro
📍 Bologna