Company: Shanghai Pytes

Location: Italy – Remote / Field-based (travel required)

Employment Type: Full-time

About Shanghai Pytes
Shanghai Pytes is a global provider of lithium battery and energy storage solutions. As we continue to expand in Europe, we are looking for a hands-on Technical Support Engineer to support our Residential and Commercial & Industrial (C&I;) energy storage systems in Italy. You will be the technical bridge between customers, partners, and our R&D;/service teams — covering pre-sales support, commissioning, troubleshooting, after-sales service, and training.

Key Responsibilities
- Provide pre-sales and post-sales technical support to distributors, installers, EPCs, and end customers for residential and C&I; ESS.
- Support system design, product selection, configuration, commissioning, and grid connection.
- Troubleshoot BESS, PCS, battery, BMS, and EMS issues remotely and on-site; perform root cause analysis.
- Handle firmware upgrades, parameter settings, communication issues (Modbus, CAN, RS485, Ethernet), and monitoring platforms.




- Manage warranty/RMA cases, spare parts, and service reports.
- Deliver technical training and create local documentation, FAQs, and service bulletins.
- Work closely with HQ R&D;, product, and quality teams to uplift issues & improve products.
- Ensure compliance with Italian safety and grid connection standards, e.g. CEI 0-21 / CEI 0-16.
- Collect market and customer feedback to support product localization.

Requirements
- Bachelor’s degree or above in Electrical/Electronic Engineering, Energy, Automation, or related fields.
- 3+ years of technical support/service experience in energy storage, solar inverters, UPS, EV charging, or power electronics.
- Solid knowledge of LV/MV electrical systems, single/three-phase systems, electrical schematics, batteries, BMS, PCS, and EMS.
- Familiar with Italian grid codes and certification requirements for ESS; experience with CEI 0-21 / CEI 0-16 is strongly preferred.
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📌 技术支持工程师 (Modena)
🏢 Pytes Europe
📍 Modena