K-Way - Customer Service Manager - Italy Wholesale

We are looking for a Customer Service Manager – Italy Wholesale to lead our

Customer Service team and ensure an efficient, proactive and solution-oriented service for our Wholesale business.

Reporting to the Italy Wholesale Commercial Director, the role combines team leadership with hands-on operational responsibility across order management,

shipments, deliveries, customer requests and issue resolution.

- Proven experience in B2B

Customer Service, ideally within fashion, apparel, retail or consumer goods.

- Previous experience leading or coordinating a team.
- Solid knowledge of Wholesale processes, order management and delivery flows.
- Strong cross-functional collaboration and stakeholder management skills.
- Excellent organizational,

analytical and problem-solving abilities.

- Proactive, autonomous and results-oriented approach.
- Good knowledge of Excel and ERP/business management systems.
- AS400 experience is a plus.
- Italian and English proficiency.

If you are an experienced Customer Service professional looking for a role combining team leadership, operational ownership and continuous improvement, we would love to hear from you.

- Lead, organize and develop the Customer Service team, ensuring clear priorities and accountability.
- Oversee Wholesale order management,



from order entry and confirmation through fulfilment.
- Monitor shipments and deliveries, proactively addressing delays and operational issues.
- Coordinate with Sales, Operations, Logistics and Credit Collection to resolve customer and administrative issues.
- Manage complex customer and agent requests, including returns, claims and order-related issues.
- Monitor operational data and identify opportunities to improve processes and efficiency.
- Provide clear reporting and visibility on key issues and actions to the Commercial Director.

K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.

Offer conditions

- Permanent Employment Contract
- Working hours: Full-time
- Level II° under the National Collective Bargaining Agreement for Employees of Companies in the Tertiary, Distribution and Services Sectors – Confcommercio (CCNL)
- Salary Package: from approximately € 37.000 up to a maximum of € 40.000, depending on the overall assessment of the candidate's profile and the position

📌 K-Way - Customer Service Manager - Italy Wholesale (Torino)
🏢 BasicNet
📍 Torino