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The Senior Refund Operator is an experienced operational role, responsible for performing standard Refund Operator activities while acting as a reliable point of reference for the Venice team when the Manager is not on site.
The role remains fully operational and serves as a link between the Venice team and the Airport Manager ad interim, helping ensure smooth communication and providing support on day-to-day operational matters when needed.
In addition to the standard Refund Operator responsibilities:
• Act as a reliable point of reference for colleagues based on experience and operational knowledge.
• Serve as a link between the Venice team and the Malpensa Airport Manager when needed.
• Provide practical support to colleagues in handling day-to-day operational issues.
• Escalate relevant operational matters to the Manager when necessary.
• Support and guide less experienced colleagues, sharing knowledge and best practices.
• Ensure operational continuity when the Manager is not physically present on site.
Ideal Candidate Profile
We are looking for an experienced, reliable, and customer-oriented professional who can work autonomously in a dynamic airport environment.
The ideal candidate:
• Has an excellent command of English.
• Speaks additional foreign languages, which will be considered a strong advantage.
• Has previous experience in similar roles, preferably within airports, retail, customer service, or other customer-facing environments.
• Has experience handling cash, tills, and financial transactions, with a high level of accuracy and reliability.
• Is flexible and available to work shifts, according to airport operational requirements.
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📌 Senior Refund Operator (Venezia)
🏢 Eigen Development
📍 Venezia
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