•Drives technology design, implementation, execution and/or optimization for customer projects/accounts.

•Works with customers to plan, design, configure and/or diagnose suite of products, services and solutions to accelerate customer outcomes

•Assists customers with integration and implementation of tools, systems and service assurance

•Supports presale activities and translate business requirements into solution design

•Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues

•Creates and delivers customer collateral, portals, documentation and knowledge transfer

•Aligns technical deliverables to customer business outcomes

•Drives customer technology transitions, influencing solution architectures and services

•Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals

Role Specific Responsibilities:

- Works with customers along with appropriate internal and external resources on the strategy/deployment/optimization of services and solutions
- Takes responsibility of task/project implementation for assigned customer engagements
- Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
- Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
- Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).




- Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.

Scope:

- Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors, managers, and customers
- Provides input to Sales team on technology solutions for customers

Expertise:

- Typically requires BSc Computer Science or equivalent plus 3-6 years of relevant work experience

Project Specific

- Skills: Solid knowledge of RS is a must with good expertise in troubleshooting and design. Looking for a second technology like SDA or SDWAN
- Language Requirements: Italian and English
- Certifications: CCNP or higher

About Us: Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity.

Guided by our “Engineering to the power of AI” [EngineeringAI] methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital. For more information, please go to www.ascendion.com

With Ascendion (www.ascendion.com), you:

- Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering.
- At Ascendion you have high chances of project extension or redeployment to other clients.
- Additionally, you can also share CV of anyone you know. We have a referral policy in place.

📌 Consulting Engineer (Italia)
🏢 Ascendion
📍 Italia