Your main tasks :Be Casa Monti's ambassador to customers and partners, and have a thorough knowledge of our establishment's environmentYou will supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance.In the absence of the reservations department, you will manage reservation requestsCheck and follow up on all reservationsBuild loyalty among existing customers and ensure the satisfaction of new customersMonitor, handle and resolve customer disputes in close collaboration with your line managersManage Front Office schedulesProvide training for Front Office teamsGive tours of the establishment to professionals and customersSupervise the team of receptionists,



valets and baggage handlers and provide feedback on their performanceEnsuring that Front Office procedures are complied with, updated and optimizedControl and monitor accounts receivableDevelop the hotel's turnover through upsell actionsEnsure proper management of the cash register, daily closings and commission invoicesManage, motivate and organize the work of the teams in order to optimize customer satisfactionParticipate in and lead Head of Department meetingsYou will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department.
#J-*****-Ljbffr

📌 Front Office Manager (Lazio)
🏢 Casa Monti
📍 Lazio