Transforming Circular EconomyEmbrace our MissionCircularity for everyone!
We are on a mission to help people recover the value embedded in their pre-owned goods, transforming them into currency, and enabling brands to sell more sustainably.
We've built a unique AI-powered, product-centric platform that connects retailers, consumers, and professional used-goods buyers.
As we scale rapidly across Europe, we're raising the bar for sustainability in one of the largest markets worldwide.Live by our CultureWe foster autonomy within our team, driven by our mission and the belief that 'culture eats strategy for breakfast.'
In our view, agile management, long-term planning, and a deductive approach often fall short—only execution and tangible results truly matter.
We believe in shared ownership of the company and learning through experimentation.Join our TeamWe are highly focussed on people and work relentlessly to put the best possible team together.
Veliuers have worked in some of the best startups worldwide: Senso, Palantir, Reddit, Meta, Scalapay, Sibill, ScaleAi, Satispay and more!
Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.We secured our 4m USD pre-seed round in July **** and we have giga office in Milan (Italy).
Why This Role Is DifferentThis is more than a support role—it's a strategic starting point for anyone aiming to grow into a product or operations management path.
You'll work at the crux of Product and Operations,



gaining the kind of end-to-end exposure that builds the foundation for a career in Product Management.
You'll learn how product decisions are made, how customer feedback becomes roadmap, and how to balance user needs with business goals.Core ResponsibilitiesYou will be the first point of contact for customer inquiries—via chat, email, and other channels for all the type of customers and business partners.You will work in autonomy and minimal supervision, with the goal becoming the keeper of our customer understanding via unfiltered direct contact, not just the owner of customer support.You will be building, not just reacting.
Design and execute outreach initiatives (e.G., re-engagement emails, feature education, seasonal campaigns), collaborate with Product to turn customer insights into new features, fixes, and improvements.Track key metrics (e.G., NPS, retention, churn risk) and recommend strategies to enhance valueWhat we valueEager to grow into a Customer Success Lead role in the futurePassionate about sustainability, user experience, and data-informed decision-makingProactive and creative—you don't wait for problems to come to you, you go find themEmpathetic, clear communicator, and comfortable handling feedback from all types of usersOrganized and able to manage multiple workstreams in a fast-paced environmentWhat We RequireFluent in ItalianExcellent communication skills, both written and verbal.
xysqume Comfortable using or learning CRM tools (Intercom, ZenDesk, ...), email campaign tools, and analytics dashboardsBackground in Economics, Business or having worked at a startup.
#J-*****-Ljbffr

📌 Customer Success Intern (Product And Ops) Milan, Italy (Milano)
🏢 Veliu
📍 Milano