In this role you will manage end-to-end tender processes for public and hospital procurement in Italy, while handling select customer service and commercial operations to support Cytokinetics' growth. You will work with cross-functional teams to ensure timely, compliant tender submissions and accurate pricing/contract data, serving as the operational liaison for customers, distributors and internal stakeholders. You'll balance strategic tender management with day-to-day execution in a dynamic environment.

This is an opportunity to influence pricing, contracting, and tender outcomes at scale within the Italian pharma market.

Manage end-to-end tender process for public and hospital procurement opportunities

Monitor national, regional and local tender publications to identify opportunities

Coordinate preparation, review and submission of tender documentation within deadlines

Liaise with external tender agencies and procurement platforms

Support alignment on pricing, commercial terms and tender strategy

Maintain tender trackers and report opportunities, submissions, awards and expirations

Monitor tender outcomes and communicate results to stakeholders

Support forecasting and business planning via tender pipeline analysis

Ensure compliance with procedures, regulations and industry requirements

Provide legal guidance on tender-related matters, including contractual clauses and risk assessment

Maintain pricing databases and commercial conditions

Support contract creation, amendments, renewals and documentation management

Update SAP with approved pricing and contract information





Maintain records of awarded tenders and customer agreements

Support commercial and market access with operational analyses and reporting

Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices

Coordinate internally to resolve inquiries on product availability, deliveries, contracts, pricing and tender execution

Monitor order fulfilment and support issue resolution with Supply Chain and logistics

Manage administrative documentation required by customers and authorities

Maintain customer master data and relevant commercial information

Support onboarding of new customers and distributors

Work with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners

Support audits and compliance reviews; contribute to continuous improvement and systems/tools implementation

University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines (education level not explicitly fixed)

Minimum 3–5 years of experience in public tenders

Preferred experience in commercial operations and customer service in pharma/healthcare

Good understanding of Italian healthcare and public procurement environment

Experience managing tender documentation and administrative requirements

Familiarity with ERP systems, preferably SAP, and Microsoft Office applications

Strong organisational and analytical skills

Excellent attention to detail and compliance mindset

Fluent Italian and professional English

Organisational and analytical skills

Compliance mindset

SAP

Microsoft Office

ERP systems

📌 Tender & Customer Operations Manager (Varese)
🏢 Altro
📍 Varese