Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe's most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group has been operating since 2009 and has expanded to five countries, with prime-location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan. From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world's wealthiest travellers and their most memorable moments.È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere.About the RoleAs an Operations Coordinator, you are the central point of contact for clients, suppliers, internal teams, and the Duty Manager during regular office hours. You prepare and support the daily operational plans for the Duty Manager and the Quality Department, manage last-minute changes, confirm next-day services, and respond to emergencies, ensuring seamless service delivery to the highest standards of luxury, efficiency, and professionalism.You WillStay available and responsive throughout your assigned shift, with full oversight of all servicesConduct thorough, detailed handovers with the previous Duty Manager to ensure operational continuityMonitor all active bookings and services, managing any emergencies during daytime hoursReview the flow of each itinerary, ensuring every component is in place,



including client vouchers correctly uploaded to BeConciergePrepare and send personalised duty messages throughout the client's stay, gathering feedback on previous toursConfirm next-day services with suppliers, making sure they have everything they need (client contact, exact meeting point, dietary requirements, special requests)Coordinate updates between drivers, greeters, guides, and other on-site personnelCommunicate with on-site clients using our official communication templatesEscalate critical incidents to Leadership and the Quality Department when appropriatePrepare last-minute proposals for clientsSupport Luxury Experience Designers in securing tickets and cross-checking itinerariesUse our internal ERP/CRM tools to track and manage servicesDuring low season (January–February), support with invoices, hotel commissions, and other administrative tasksYou AreCalm yet energetic, resourceful, xysqume and proactive: pressure sharpens you rather than unsettles youA clear and courteous communicator, by phone and in writingMeticulous with detail and confident in problem-solvingExperienced in phone etiquette and duty procedures, or eager to master themFluent in English; additional languages are a plusWe OfferA central role in upholding Queen of Clubs' gold-standard service during critical hoursDaily exposure to a global, high-profile clientele and elite suppliersStructured training, including Phone Etiquette and Duty TrainingA place in a dynamic, fast-paced, and supportive luxury operations teamClear SOPs, reporting systems, and tools that set you up to perform#J-18808-Ljbffr

📌 Operations Coordinator (Como)
🏢 Queen of Clubs Lifestyle Luxury Services
📍 Como