Company: Shanghai Pytes

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Location: Italy – Remote / Field-based (travel required)

Employment Type: Full-time

About Shanghai Pytes

Shanghai Pytes is a global provider of lithium battery and energy storage solutions. As we continue to expand in Europe, we are looking for a hands-on Technical Support Engineer to support our Residential and Commercial & Industrial (C&I;) energy storage systems in Italy. You will be the technical bridge between customers, partners, and our R&D;/service teams — covering pre-sales support, commissioning, troubleshooting, after-sales service, and training.

Key Responsibilities

- - Provide pre-sales and post-sales technical support to distributors, installers, EPCs, and end customers for residential and C&I; ESS.

- Support system design, product selection, configuration, commissioning, and grid connection.

- Troubleshoot BESS, PCS, battery, BMS, and EMS issues remotely and on-site; perform root cause analysis.

- Handle firmware upgrades, parameter settings, communication issues (Modbus, CAN, RS485, Ethernet), and monitoring platforms.

- Manage warranty/RMA cases, spare parts, and service reports.

- Deliver technical training and create local documentation, FAQs, and service bulletins.

- Work closely with HQ R&D;,



product, and quality teams to uplift issues & improve products.

- Ensure compliance with Italian safety and grid connection standards, e.g. CEI 0-21 / CEI 0-16.

- Collect market and customer feedback to support product localization.

Requirements

- - Bachelor’s degree or above in Electrical/Electronic Engineering, Energy, Automation, or related fields.

- 3+ years of technical support/service experience in energy storage, solar inverters, UPS, EV charging, or power electronics.

- Solid knowledge of LV/MV electrical systems, single/three-phase systems, electrical schematics, batteries, BMS, PCS, and EMS.

- Familiar with Italian grid codes and certification requirements for ESS; experience with CEI 0-21 / CEI 0-16 is strongly preferred.

- Fluent in Italian; professional working proficiency in English.

- Strong troubleshooting, communication, and customer service skills.

- Willing to travel within Italy and occasionally internationally.

- Valid driver’s license and eligible to work in Italy.

- Experience with leading ESS/inverter brands is a plus. xlwpduy Mandarin is a plus.

What We Offer

- - Competitive salary + performance premio

- Training and career development

- Dynamic international team

- Opportunity to grow with the energy transition in Italy

📌 技术支持工程师 (Padova)
🏢 Pytes Europe
📍 Padova