Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe's most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group has been operating since 2009 and has expanded to five countries, with prime-location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan. From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world's wealthiest travellers and their most memorable moments.

About the Role As an Operations Coordinator, you are the central point of contact for clients, suppliers, internal teams, and the Duty Manager during regular office hours. You prepare and support the daily operational plans for the Duty Manager and the Quality Department, manage last-minute changes, confirm next-day services, and respond to emergencies, ensuring seamless service delivery to the highest standards of luxury, efficiency, and professionalism.

You Will Stay available and responsive throughout your assigned shift, with full oversight of all services

Conduct thorough, detailed handovers with the previous Duty Manager to ensure operational continuity

Monitor all active bookings and services, managing any emergencies during daytime hours

Review the flow of each itinerary, ensuring every component is in place, including client vouchers correctly uploaded to BeConcierge

Prepare and send personalised duty messages throughout the client's stay, gathering feedback on previous tours





Confirm next-day services with suppliers, making sure they have everything they need (client contact, exact meeting point, dietary requirements, special requests)

Coordinate updates between drivers, greeters, guides, and other on-site personnel

Communicate with on-site clients using our official communication templates

Escalate critical incidents to Leadership and the Quality Department when appropriate

Prepare last-minute proposals for clients

Support Luxury Experience Designers in securing tickets and cross-checking itineraries

Use our internal ERP/CRM tools to track and manage services

During low season (January–February), support with invoices, hotel commissions, and other administrative tasks

You Are Calm yet energetic, resourceful, and proactive: pressure sharpens you rather than unsettles you A clear and courteous communicator, by phone and in writing

Meticulous with detail and confident in problem-solving

Experienced in phone etiquette and duty procedures, or eager to master them

Fluent in English; additional languages are a plus

We Offer A central role in upholding Queen of Clubs' gold-standard service during critical hours

Daily exposure to a global, high-profile clientele and elite suppliers

Structured training, including Phone Etiquette and Duty Training A place in a dynamic, fast-paced, and supportive luxury operations team

Clear SOPs, reporting systems, and tools that set you up to perform

📌 Operations Coordinator (Como)
🏢 Altro
📍 Como