How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.

Summary Of Responsibilities

• Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
• Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
• Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
• Displays a positive image of Delta.
• Keeps customers informed while ensuring high‑quality service delivery.
• Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.




• Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.
• Subject to rotating shifts and off‑days.
• May require outside work.
• Practices safety‑conscious behaviors in all operational processes and procedures.
• Additional tasks may be required based on operational and business demands.

What You Need To Succeed (Minimum Qualifications)

• Must have valid authorization to live and work in the EU (Including Italy) at the time of application. Delta does not provide visa sponsorship for this role.
• Fluent in English and Italian (written and oral).
• Candidates must be eligible to live and work in Italy.
• Demonstrates expertise in operations and strong customer service and teamwork skills.
• Embraces diverse people, thinking,

📌 Customer Service Agent (Milano)
🏢 Delta Air Lines
📍 Milano