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Position Overview
Key Responsibilities
* Manage
technical support requests
via ticketing systems, ensuring timely resolution and clear communication with customers.
* Provide
remote after-sales technical assistance
and collaborate with international
Service Partners
.
* Ensure correct application of
warranty terms
and assist customers in identifying and receiving the right
spare parts
.
* Collaborate with the
Quality Department
to report and analyze
product non-conformities
, supporting
continuous improvement
initiatives.
* Draft and update
product manuals
(user, configuration, installation).
* Keep customers informed about
new documentation
,
firmware/software releases
, bug fixes, and technical solutions.
* Support the implementation and optimization of
remote assistance tools
and
digital platforms
for ticket management and
customer satisfaction analysis
.
* Provide information for
8D reports
,



particularly for phase D2.
* Coordinate activities with the
Repair & Maintenance section
and Service Partners for effective issue resolution.###
Requirements
* Degree or Diploma
in a technical field.
* Minimum 5 years of experience
in technical assistance on complex products.
* Strong
problem-solving skills
and proficiency in
IT systems
.
* English proficiency: at least B2 level
.
* Excellent
communication skills
, adaptability, and ability to work in a
team-oriented environment
.
* Stress tolerance and creativity in finding solutions.
Nice to have:
* Basic knowledge of
DMX control systems
and
technical drawing software
.We are looking for a
Technical After Sales Support
to deliver
high-quality technical assistance
, ensure
customer satisfaction
, and support
continuous improvement
of our products and services. xbvzest

The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.

📌 Technical After Sales Support (Bergamo)
🏢 Claypaky
📍 Bergamo