About

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is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today is leading the transition to All-in-One business solutions, powered by its full suite of financial services.

To that end, reflecting its holistic approach to business needs, has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens 's value proposition. envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview

We are seeking an experienced Direct Team Leader to oversee and lead our Client Relationship Representatives (In-House / Field Based). The ideal candidate will have a minimum of 5+ years of experience of promoting company services and of leading teams within a fast-paced environment, preferably within a financial services institution.

Key Responsibilities

Lead, manage, and motivate the Client Relationship Representatives team





Develop and implement strategies to achieve team targets and goals

Ensure outstanding customer service and satisfaction

Monitor and evaluate team performance, providing feedback and training as necessary

Handle escalated client issues and objections with resiliency and professionalism

Maintain an organized schedule and diary management

Interest in AI-powered tools and openness to promote working in AI-enhanced environments

Foster a collaborative and supportive team environment

Requirements

5+ years of experience in business development within a fast-paced environment, preferably a financial services institution

Understanding of financial products/services features and advantages

Experience working with Customer Relationship Management (CRM) systems

Resiliency and the ability to handle objections effectively

Computer literacy and an AI tech mindset

Leadership and team management experience

Proven track record in business development and business services promotional activities

Excellent communication and interpersonal skills

Fluent in English and Italian

Benefits

Permanent contract via an Employer of Record (EOR).

An attractive performance-based premio (linked to individual targets and boosted by collective goals).

A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc). xkiyazw The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.

The opportunity to work at an international fintech company with strong cultural diversity

📌 Direct Team Leader | North West (Italia)
🏢 Altro
📍 Italia