Customer Support

Space Mushrooms is looking to expand its Customer Support team to help users of our mobile and desktop applications, used by millions of people worldwide.

In this role, you will work closely with our Product Managers to handle user requests, investigate reported issues, test our apps, and identify recurring feedback that can help us improve our products.

This is a hands-on opportunity to gain exposure to real-world digital products, develop strong problem-solving skills, and contribute directly to improving the experience of our users.

Who we are

Space Mushrooms is a startup founded in 2021. In a short time, we have built a diversified portfolio of mobile apps and software, which includes Photo and Video Editing, Music, Interior Design, Drawing software, and more, currently reaching over 3 million downloads per month and 5 million active users. Since its inception, the company has experienced exponential growth: we closed 2025 with €10M in revenue and €4.5M in EBITDA, and in 2026, we will reach €20M in revenue and €13M in EBITDA.

Our goal is to continue on an exponential growth trajectory, and to achieve this, we need to build a team of excellence that will help us scale the project.

Some of your key responsibilities

- Manage users’ support requests through Zendesk, providing clear, accurate, and helpful responses.
- Keep users updated on the progress and resolution of their requests.
- Monitor app ratings and user reviews across different platforms, highlighting relevant feedback to the Product Managers.
- Investigate reported issues and gather relevant information to support their resolution.
- Test the apps to verify potential bugs reported by users and document the steps needed to reproduce them.
- Share technical issues and recurring user feedback with the Product Managers responsible for each app.
- Highlight recurring questions, problems, and requests that could help us improve our products.
- Help maintain and improve response templates, FAQs, and support materials.




- Support Product Managers with other operational activities related to the apps and their users.

Who you are

- You are currently studying or have recently completed your studies.
- You have excellent written and spoken English.
- You communicate clearly and are able to explain information in a simple and helpful way.
- You are precise, detail-oriented, and comfortable investigating problems to understand what happened.
- You have a practical and proactive approach to problem solving.
- You are curious about apps and digital products and enjoy understanding how they work.
- You are comfortable learning and using new software and tools.
- You are organised and able to manage different requests and priorities at the same time.

Contract & commitment

Contract type: Freelance collaboration or internship, depending on the candidate's profile and experience.

Compensation: Based on the type of collaboration

Tempo parziale.

The selection process

We’ll start with a CV screening to understand your background and interest in the role.

Next, you’ll have an introductory interview, where we’ll get to know you better and learn more about your motivation, communication style, and approach to work.

You’ll then complete a short practical assessment based on situations you may encounter in the role, such as responding to users, investigating an issue, or identifying relevant information to share with the Product Managers.

Depending on the outcome of the process, there may be a final conversation with other members of the team.

What to expect

We’re building an ambitious company in a fast-moving industry, and that means the bar is high. Our environment is demanding: we aim big, we move quickly, and we hold ourselves—and each other—to strong standards. To thrive here, you’ll need motivation, curiosity, and the drive to keep pushing your craft forward.

If this sounds like the challenge you’re looking for, send us your application—we’re excited to get to know you.

We are committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants, valuing diversity in all its forms.

📌 Customer Support (Milano)
🏢 Space Mushrooms
📍 Milano