Since 2012, Khazna has become the leading wholesale data center provider in the Middle East and North Africa, delivering reliable and scalable infrastructure to support the region's growing digital ecosystem.

We are seeking an experienced Customer Success Manager to manage key client relationships from capacity planning and project delivery through to ongoing account management.

Based in Ferrera Erbognone, Italy , you will act as a trusted partner to key customers, ensuring the successful delivery of projects while building long-term relationships and identifying opportunities to support future business growth.

Key Responsibilities Serve as the primary point of contact for key clients and manage ongoing relationships

Understand customer capacity, site selection, and future expansion requirements

Lead and coordinate responses to RFIs, RFPs, and commercial discussions

Develop business cases, management presentations, and approval papers





Manage project delivery against agreed milestones and ready-for-service dates

Coordinate cross-functional teams to ensure successful execution of client requirements

Manage escalations, reporting, and performance reviews

Support budgeting, forecasting, and financial performance monitoring

Minimum requirements Bachelor's degree in Business, Engineering, or a related discipline

5+ years'

experience in customer success, account management, client management, or a similar customer-facing role

Experience within data centres, infrastructure, construction, engineering, or project-driven environments is advantageous

Strong stakeholder management and project coordination skills

Excellent communication and relationship-building abilities

Fluent English required; Italian and/or French language skills would be beneficial

📌 Customer Success Manager (Ferrera Erbognone)
🏢 Altro
📍 Ferrera Erbognone