Job Title

Train Operation Support Engineer

Purpose of the Job

- Provide real‑time technical support to train drivers and operations teams during service faults. - Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies. - Coordinate with traffic control and fleet management to manage train availability and service recovery. - Provide clear and accurate instructions or guidance based on established protocols and procedures. - Troubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off‑site technical interventions. - Prepare detailed reports and documentation of off‑site maintenance activities, including findings and recommendations. - Analyze incidents and support post‑event investigations to determine technical causes. - Collaborate with maintenance teams and contractors to support repairs and maintenance work. - Participate in root‑cause analysis and contribute to continuous improvement initiatives. - Conduct field inspections, special checks, and assessments of rolling stock. - Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions.

Responsibilities

- Participate in critical task‑force dedicated to troubleshooting when needed. - Define standard rules to analyze train diagnostic data.



- Define standard sheet for troubleshooting during operational outage. - Design diagnostic algorithms in collaboration with engineering team.

Organisational Reporting

- Fleet support center manager

Network & Links

- Fleet managers - Depot managers - Control room system engineers and data analyst - Maintenance team leaders

Educational Requirements

- Technical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation.

Technical Knowledge / Experience

- Experience in train monitoring system development, validation or commissioning. - Experience at system level in railway industries or large industrial plant (power, naval, etc.). - Good knowledge of business analytics tools such as Tableau or Power BI. - Strong analytical skills with attention to detail. - Excellent problem‑solving abilities and capacity to work under pressure. - Experience in customer service or technical support, preferably in a transportation or railway environment. - Excellent communication and interpersonal skills to work effectively with various stakeholders. - Familiarity with industry standards and safety regulations in railway operations. - Data‑driven: makes objective decisions based on data/facts.

Job Location / Mobility Requirements

- Based in Milano Fiorenza Depot, operating on a 7‑day weekly shift basis and providing on‑call support through a rotating shift pattern.

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📌 Train Operation Support Engineer (Milano)
🏢 Alstom Gruppe
📍 Milano