About the RoleThis role sits within Digital Delivery and reports to Delivery Leadership (SVP Digital Delivery) within the unit. As Digital Delivery Director, the postholder owns delivery excellence across a portfolio of business-critical, large and complex programmes and accounts spanning several years. They act as the key delivery contact point for clients, leading talented technical and project governance teams globally and owning senior stakeholder and Account Manager relationships. The role carries end-to-end oversight of programmes that span offices, time zones and hemispheres, from Build through to Run and hand-over.

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Key Responsibilities
- Programme-manage large and strategically important initiatives across the Digital Pillar.
- Ensure delivery excellence across all accounts in the portfolio, overseeing project and programme delivery consistency and quality and adherence to SLAs.
- Own and analyse project delivery health,



including ongoing project budget and workforce costs/GM, controlling scope and progress to ensure delivery on time, within scope and within budget.
- Structure projects so they can respond to changing demands and needs at pace, bring structure to ambiguity and proactively address roadblocks to keep delivery on track.
- Sign off team plans, confirm that delivery schedules for each project can realistically be met, and ensure regular Build review meetings are held to monitor progress and support deviation from plan.
- Provide visibility on capacity, resource planning and prioritisation across accounts.
- Ensure internal senior stakeholders are updated on project progress and consulted on key decisions, and that project governance guarantees clear, effective communication and knowledge sharing despite the complexity and scale of the programme.
- Enable communication across product teams, stakeholders and delivery teams t

📌 Digital Delivery Director (Italia)
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📍 Italia