the role sits within the Sales team and shapes store team capability, drives commercial learning priorities and directly influences retail performance across owned and franchise stores in Italy and South East Europe. It leads the retail learning strategy for the region, aligned to business priorities and store performance goals. The role builds partnerships with senior retail leaders, HR, franchise teams, and district and store leaders to ensure learning solutions are locally relevant and commercially impactful. It also leads and develops a team of Retail Training Managers across the region.
Key Responsibilities
- Shape and deliver the retail learning strategy for Italy and South East Europe, aligned to business priorities and store performance goals.
- Identify capability gaps across store teams and design practical, engaging learning solutions with business partners and subject matter experts.
- Lead the delivery of learning programs using a blend of trainer-led, digital, virtual and hands-on methods across owned and franchise partner stores.
- Coach and develop retail learning professionals, in-store trainers and franchise partner trainers to strengthen facilitation quality and consistent brand execution.
- Build strong partnerships with senior retail leaders, HR, franchise teams, and district and store leaders to ensure learning solutions are locally relevant and commercially impactful.
- Measure the impact of learning through performance data, feedback and observation, using insights to continuously improve programs and report on progress.
- Manage the learning budget, vendors and external partners to deliver high-quality, cost-effective learning solutions.
- Support new hire onboarding and ongoing engagement, ensuring store teams have the tools and support they need to succeed.
- Lead and develop a team of Retail Training Managers across the region, providing mentoring and guidance.
- Stay close to stores, gathering first-hand feedback to info
📌 Senior Retail Training Manager (Como)
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