Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.
Core Responsibilities
- Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
- Issue Diagnostics:
Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
- Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
- Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution, and Average Handle Time standards.
- Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.
Qualifications
- Language Capabilities: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
- Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
- Workplac
📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Ragusa)
🏢 Ignite
📍 Ragusa
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