Salary: €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)

Work Model: On-site (Lisbon office, Portugal)

Availability: Immediate onboarding

Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7

Position Overview

Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment. In this engaging position, you will help global brands deliver exceptional client care while building a rewarding international career within a vibrant European capital.

Core Responsibilities
- Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite,



highly professional, and empathetic manner.
- Issue Resolution: Assess customer difficulties, isolate the primary causes of issues methodically, and deliver precise, tailored solutions to guarantee complete satisfaction.
- Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software with absolute accuracy.
- Target Achievement: Strictly hit key operational targets, such as CSAT (Customer Satisfaction), FCR (First Contact Resolution), and AHT (Average Handle Time) metrics.
- Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.

Candidate Requirements
- Language Skills: Native or C1/C2 fluency in Italian (both written and oral) to ensure flawless communication, along with at least B2 English proficiency for internal team collaboration an

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Benevento)
🏢 Ignite
📍 Benevento