Be Casa Monti s ambassador to customers and partners, and have a thorough knowledge of our establishment's environment
Build loyalty among existing customers and ensure the satisfaction of new customers
Monitor, handle and resolve customer disputes in close collaboration with your line managers
Manage Front Office schedules
Provide training for Front Office teams
Give tours of the establishment to professionals and customers
Supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance Ensuring that Front Office procedures are complied with, updated and optimized
Develop the hotel's turnover through upsell actions
Ensure proper management of the cash register, daily closings and commission invoices
Manage, motivate and organize the work of the teams in order to optimize customer satisfaction
Participate in and lead Head of Department meetings
You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department.
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📌 Front Office Manager m/v (Italia)
🏢 Hosco.com
📍 Italia